Devotion
Dog Training and Your Relationship With Your Dog

Your Customer is Not a Statistic

Your Customer is Not a Statistic

Your Customer is Not a Statistic

By: Jay Conners

Your Customer is Not a Statistic

When a customer walks into your office, you want to make sure they feel welcome, you want to treat your customer as though they are a piece of gold, and not as a statistic.

Have you ever been standing in a line, and when it comes to your turn to be waited on, the sales associate yells out "next?"

Just thinking about that scenario makes me cringe. It is hardly a way to build a relationship with your customer.

I have been working in sales for more than fifteen years, and I have literally had customers tell me that the most important thing to them is to be appreciated and not treated as a statistic.

Keep this in mind the next time you wait on a customer, instead of yelling "next," you can politely say, "may I help you Ms. Jones."

We all have our daily, weekly, and monthly goals that we must meet. And with this pressure applied to our daily work day, it is easy to lose sight of the fact that it is the customer who is the most important thing when it comes to our company's existence. They are the backbone. Without customers, we cease to exist.

Here are a few tips to ensure that your customer is appreciated by you and your company, and not viewed as just another number in line.

1. Address Your Customer by Name
When addressing your customer, make sure you call them by name. This will put your relationship with your customer on a personal level, and customers like to know that they are remembered. It gives them a felling of importance with you, and your company.

2. Don't Hurry Them Out the Door
The last thing the customer wants is to be hurried out the door. Remember. You are running a business, where people are your greatest asset. You are not on an assembly line manufacturing cars, so don't treat your customer as though you are.

When you are finished with your customer's transaction, ask if there is anything else you can do for them, or if they have any questions for you. You could even use this opportunity to ask if you could go over some of your companies products with them, which you feel could benefit them.

The last thing you want to do is get them in and get them out.

3. Discuss Non-Business Topics
There is more beneath the surface of your customers than just the business that they do with you. People love to talk about themselves, such as their family, their job's, their pets, their hobbies, etc.
So ask your customer about one of the topics mentioned above, I guarantee they will be delighted to tell you all about it.

This is also a great way to get to know your customer, and build a strong relationship with them.

A strong business relationship is a great opportunity to obtain all of your customer's business as well as the business of all of their friends and relatives through referrals.

So remember, don't treat your customer like a statistic, treat them as you would treat one of your friends.

Author Bio
Jay Conners has more than fifteen years of experience in the banking and Mortgage Industry, He is the owner of www.jconners.com, a mortgage resource site.

Article Source: http://www.ArticleGeek.com - Free Website Content

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Comments are moderated, and will not appear until the author has approved them.

Your Information

(Name is required. Email address will not be displayed with the comment.)